• If for any reason you are dissatisfied with your purchase, returns (with the exception of items or promotions marked “Final Sale”) are accepted within 30 days of the ship date. Final Sale items are ineligible for a return or refund. Your packing slip provides a postmark date that specifies the last day you have to return your merchandise by mail. If you choose to return an item, Global-e will provide you with a refund of the original merchandise price (minus any return shipping charges and any duties and taxes originally paid on the item) in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise). Returned merchandise must not be worn, altered or washed and all original tags must be attached. Merchandise must be returned in original packaging. Footwear returns must be packaged in a standard brown box with the original shoe box in its original condition placed inside. All returned items must be accompanied by the packing slip from the order and customs documents (if applicable).

• What are the International Return Instructions?

  To start your returns process, please go to the Global-e returns portal and follow the instructions provided. For your convenience, you may create a prepaid return shipping label and drop off to the nearest carrier shipping location. If you have questions or need assistance with making a return, please contact us at +1 (224) 844‑6163. We will provide you with further instructions on where returns should be sent and the amount you will be refunded not including any duties and taxes originally paid. Refunds for returned items will be credited to you by Global-e in the same currency as your original order in the form of the original payment. The cost of return shipping will be deducted from your refund. Original shipping charges will not be refunded.
• Refunds will be issued in the original form of payment. Please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

Exchanges for international orders are not available at this time. Please return items and place a new order.

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift card and/or store credit after your online purchase, for return refunds and future purchases.

Except if you opt-out or for disputes relating to your or Aspire Wing’s intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) (“Excluded Disputes”), you agree that all disputes between you and Aspire Wing (whether or not such dispute involves a third party) with regard to your relationship with Aspire Wing, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association’s rules for arbitration of consumer-related disputes and you and Aspire Wing hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local “small claims” court, if permitted by that small claims court’s rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Aspire Wing will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if Aspire Wing is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Aspire Wing or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Aspire Wing can require the other to participate in an arbitration proceeding. To opt out, you must notify Aspire Wing in writing within 30 days of the date that you first became subject to this arbitration provision.

You must include your name and residence address, the email address you use for your Aspire Wing account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Aspire Wing.

For further assistance, contact us at 1 (224) 844‑6163 for U.S., and International shoppers. To contact our customer service team, please click here.